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Privacy Policy

Returns

 

Our focus is complete customer satisfaction. In case, that you are disappointed with the services provided , we will refund back the money, given the reasons are authentic and proved after examination. Kindly read the fine prints of each deal prior to purchasing it, it gives all the insights concerning the services or the products you buy.

 

In the event of dissatisfaction from our services, customers have the freedom to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as per the following:

 

Cancellation before shipment:

 

Order once placed must be dropped within 4 hours from placing the order , you can keep in touch with our client assistance team on craftonium@hotmail.com or WhatsApp/Call us on +91-8076761390. In such cases, the order will be dropped and the money will be discounted to you inside 48-72 business hours after the cancellation.

 

Refund Policy

 

We will make an honest effort to make the appropriate design concept for our customers. In the event that any customer isn't totally happy with our items we can provide a refund. Whenever paid with credit card, refunds will be given to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

 

Late or missing refunds (if applicable)

 

In the event that you haven't received a refund yet, first check your bank account again.

 

At that point contact your credit card company, it might take some time before your refund is formally posted.

 

Next contact your bank. There is often some handling time before a refund is posted.

 

In the event that you've done all of this  you actually have not received your refund yet, please reach us at craftonium@hotmail.com

 

Sale Items (if applicable)

 

Just regular valued items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

 

We possibly replace items if they are defective or damaged. In the event that you need to exchange it for a similar item, send us an email at   craftonium@hotmail.com and send your item to: Kreative Crafts Studio , 3-A ,Baldev Park ,Parwana Road, Krishna Nagar,Delhi-110051,India.

 

Gifts

 

In the event that the item was set apart as a gift when bought and dispatched directly to you, you'll get a gift credit for the estimation of your return. When the returned item is recieved, a gift certificate will be mailed to you.

 

In the event that the item wasn't set apart as a gift when bought, or the gift provider had the request transported to themselves to provide for you later, we will send a refund to the gift provider and he will find out about your return.

 

Shipping

To return your item, you should mail your item to: Kreative Craft Studio ,3-A, Baldev Park,Parwana Road,Krishna Nagar,Delhi-110051 , India

 

You will be responsible for paying for your own transportation costs for returning your item. Delivery costs are non-refundable. In the event that you get a refund, the expense of return transportation will be deducted from your refund.